My order is late, what can I do?

What's the status of my order?

If your order takes a long time to arrive, you can check the carrier's tracking at any time on your order history page.
The information available on monitoring can often be used to solve the most common problems.

When should you be concerned?

For Chronopost shipments (24 hours), the most frequent delays are one day. After two days of delay, contact us.

For Colissimo shipments (48 hours), it is best to contact us after a three-day delay.

For repair orders by recorded delivery (72 hours), if you have not received anything one week after dispatch, contact us.

I paid for express delivery in 24 hours

On request, we will refund your Chronopost postage costs if your order does not arrive on time.

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