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Deliveries
- How much does delivery cost?
- How do I get Chronopost delivery?
- How do I track my order?
- I want to place a second order, how do I get it to go with the first?
- My order is late. What should I do?
- Why is my order sent by recorded delivery?
- What is the standard delivery method?
- What are the delivery methods for dropshipping?
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Contact
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AFTER-SALES SERVICE
- How do assets work?
- How do I return a faulty item?
- My order is missing a product. What should I do?
- I placed the wrong order. What should I do?
- What is a boutique credit?
- What is a leftover?
- What should I do if the customer has an after-sales service?
- What should I do if the customer chooses the wrong product?
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Sales Site
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Products
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Services
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Other
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The Zéphir range
What if the customer gets the wrong product?
If the customer has received the wrong product, they can return it to you or exchange it in your shop. If you do not wish to keep the returned product, you can send it back to us for a refund on receipt.
NB : Products must be returned in their original packaging.
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